Policy

Thank you for considering E-lusive Arts for your needs. We appreciate your interest and look forward to providing you with exceptional service. Your trust in us means a lot, and we are excited to assist you in your goals. Thus, we have created policies that assure professionalism within our company.

E-lusive Arts' general policies are list as followed:

Before we can proceed with your project, or schedule your booking, we require a down payment as agreed upon between you and our company. Please note that the price may vary based on the specifics of your request.
Down payments are non-refundable. This indicates that once a down payment is made, it cannot be retrieved. It is crucial to thoroughly evaluate your decision before committing to a down payment. Please ensure that you fully understand the terms and conditions related to your purchase.
We believe that open communication is key to a successful project. Throughout the process, we will ensure that you are kept informed and involved, as your satisfaction is our top priority. We value your feedback and are committed to making your project exactly as you envision it.
It's important to understand that as your ideas evolve regarding your project, the price may also change. This can depend on the complexity of the work, or any additional time required to meet your new vision. We are committed to being transparent about these factors to ensure a smooth collaboration. Feel free to reach out if you have any questions or need further clarification.
Our business policy ensures that we maintain a secure transaction process. Therefore, we do not send final products until payment is fully completed.
To maintain the integrity of our business, clients should be aware utilizing a product or a product that closely resembles ours may infringe upon copyright laws, potentially resulting in legal action taken by the business.
For on-site photography bookings, any damage to the business's equipment caused by the client or any individuals associated with the client must be financially reimbursed by the client, who will be held accountable. Failure to comply may result in legal action.
It is crucial for clients to honor the agreed-upon schedule to ensure a smooth workflow. In the event of a scheduling conflict, we kindly ask that clients notify the company promptly. Please note that clients may be responsible for reimbursing the company for any time allocated due to their oversight.
If the company is tardy to the scheduling the client will not be subjected to pay for the time not used.
All completed transactions are final. Once payment is processed and the final product is delivered, refunds will not be issued.

By agreeing to do business with E-lusive Arts is agreeing to the policies listed above